Move faster with flexible B2C e-commerce.
Unify your customer journey with commerce that’s agile, scalable, and trusted.
Connect with customers on preferred channels.
Make every customer service experience effortless.
Optimize investments in store and associates.
Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
Acquire and Engage Loyal Customers
Use insights to win new customers and earn loyalty by activating customer data.
Build Seamless Commerce Experiences
Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
Service Your Loyal Shoppers
Get to the heart of service with connected, efficient, and personalized customer experiences.
How It Works
Cross-Platform and Multi-touchpoint Visibility
Unite teams around a 360-degree view of every customer at every touchpoint on their journey. Deliver personalized experiences your customers expect and build lifetime loyalty both online and offline.
Loyalty Program Management
Deliver more dynamic and personal loyalty experiences for customers by removing silos and connecting member data across multiple systems.
Customer Engagement Analysis
The way shoppers engaged from product discovery to purchase changed over time. Check out which devices, channels, and payment types drove shopping behavior for you.
Customer retention, upsell and cross-sell using Salesforce Marketing Cloud and a dynamic funnel for your empowered team.
- Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
- Service Cloud allows you to automate your processes, streamline your workflows, and deploy the right agent at the right time.
- Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.