Adapt And Thrive In A Rapidly Changing Utilities Industry.
![Utilities](https://www.lavaprotocols.com/hubfs/hubspot%20(14).png)
Elevate utility customer experience.
Give utility customers personalized service and the digital apps they love.
![caucasian-people-happy-friendly-customer-repu-2022-11-16-17-05-44-utc](https://www.lavaprotocols.com/hubfs/caucasian-people-happy-friendly-customer-repu-2022-11-16-17-05-44-utc.jpg)
Energize your workforce.
Empower the workforce of the future with insight, automation, and intuitive tools.
![what-is-your-analysis-on-the-matter-shot-of-creat-2022-10-07-20-49-57-utc](https://www.lavaprotocols.com/hubfs/what-is-your-analysis-on-the-matter-shot-of-creat-2022-10-07-20-49-57-utc.jpg)
Engage diverse partner ecosystems.
Rally new infrastructure, product, and service delivery partners around your customers. Connect data and systems with scale and agility through an industry-leading platform.
![african-man-presenting-financial-report-to-diverse-2021-12-09-02-46-02-utc](https://www.lavaprotocols.com/hubfs/african-man-presenting-financial-report-to-diverse-2021-12-09-02-46-02-utc.jpg)
Modernize the regulated utility customer experience.
Prepare for the new future of energy with digitalization that puts customers first.
![hand-of-sme-shop-owner-working-on-digital-tablet-c-2021-09-30-20-31-30-utc-2](https://www.lavaprotocols.com/hubfs/hand-of-sme-shop-owner-working-on-digital-tablet-c-2021-09-30-20-31-30-utc-2.jpg)
Meet customer needs faster in Retail Energy.
Create a more cohesive experience for customers by bringing systems on a single platform. And also, empower employees with data-driven, productivity-boosting insights
![working-together-to-meet-your-design-needs-2021-08-30-02-13-38-utc-1](https://www.lavaprotocols.com/hubfs/working-together-to-meet-your-design-needs-2021-08-30-02-13-38-utc-1.jpg)
Become a leader in sustainability.
Get ahead of the curve with innovations that align your business with energy transition trends.
![confident-leader-convincing-about-his-opinion-2021-08-30-02-27-17-utc](https://www.lavaprotocols.com/hubfs/confident-leader-convincing-about-his-opinion-2021-08-30-02-27-17-utc.jpg)
How It Works
![Technology Road-mapping for Various Industries](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/icons8-multichannel-96.png)
Streamlined Sales
Quickly offer quotes and rates, from single residential to multiproduct and multisite customers.
![icons8-online-support-96](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/icons8-online-support-96.png)
Empowered Agents
Transform the call center with swivel-free consoles and unified customer data.
![icons8-process-96](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/icons8-process-96.png)
End-to-End Service
Deliver a consistent customer journey from initial call to field execution.
![icons8-office-phone-96](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/icons8-office-phone-96.png)
Personalized Experiences
Increase customer engagement with omnichannel support and digital self-service.
What's Included
- Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
- Sales Cloud provides omnichannel case routing via email, website forms, telephony, and mobile apps.
- Service Cloud allows you to automate case processing and escalation via SLA & milestone automation, and entitlement management.
- Community Cloud for customer self-service integrates with backend systems such as SAP to ensure seamless data transition.
Some of Our Happy Customers
![fgv](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(66).png)
![astro](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(41).png)
![british american](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(65).png)
![sun pharma](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(42).png)
Request a free live demo!
Start Your Success Story
We have helped some of the biggest names across the Asia Pacific industry build solutions powered by cloud applications and platforms.