Get trusted solutions with proven success in organizations throughout the Public Sector.
Launch a new program or reach your transformation goals faster with expert help every step of the way. We're here as your trusted advisor, bringing together customizable technology and proven capabilities that serve the needs of employees, citizens, and agencies across these verticals:
- Energy & Environment
Deliver an improved level of service to create satisfaction and build trust in the government.
Get a secure, scalable platform with apps and services designed to fit your mission. Implement immediately and see time to value and mission impact in days, not years.
Recruit, Nurture, and Retain top talent.
Accelerate recruitment, onboarding, and career tracking. Empower your recruiters and human resources government staff with process automation, intelligent insights, community access, and mobile tools, so you can find and retain the right people for the job.
Prepare for the future with tools to help report, track, and coordinate emergency communications.
Reimagine emergency response with an agile platform that enables better response and recovery. Innovate to give employees the power of the latest applications, tools, insights, and capabilities.
Increase productivity and employee satisfaction.
Deliver an interactive journey for new employees, and maximize staff engagement. Reinvent the intranet, streamline the employee help desk, and develop low-code apps that make every employee more efficient and productive.
How It Works
Unite teams around a 360-degree view of every customer at every touchpoint on their journey. Deliver personalized experiences your customers expect and build lifetime loyalty both online and offline.
Self-Service Portals and Communities
Constituents increasingly expect an easy-to-use, self-service experience. Salesforce community portals allow customers to request service, track status and collaborate with service providers on the channel they prefer.
License, Permit, and Inspection Management
Accelerate every step in the license and permit approval lifecycle by taking a digital approach. Give constituents and employees the tools to collaborate more effectively and remove application approval bottlenecks.
Outreach and Engagement
Reinforce your mission through the kind of timely and personalized messages that customers have come to expect. Use a multichannel marketing platform to engage with constituents and customize their experience.
- Service Cloud automates clerical tasks to help departments and agencies reduce paperwork and maximize collaborative capabilities.
- Commerce Cloud captures additional revenue with retail and sales operations. Unify digital commerce channels, and create a consistent e-commerce experience for your government organization across web, store, mobile, and social transactions.
- Net Zero Cloud accelerates your carbon footprint tracking and assists you with your zero-emission journey among other SDGs.
- CRM Analytics helps you examine ways to improve the experience for both employees and citizens by increasing resolution and service levels, allowing for more time to focus on other essential programs.