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MuleSoft

Connect Your Business Systems Seamlessly Together

Accelerate Digital Transformation Through Automated Workflow Integration

At Lava Protocols, we’re diving deeper into the future by unlocking the full potential of your data with MuleSoft. As a top-tier integration platform, MuleSoft empowers business users and significantly boosts productivity for data driven teams around the globe.

Through our partnership with Salesforce, we ensure your team can seamlessly connect and unify data like never before! Whether your goal is to enhance customer experiences, streamline operations, or drive sales growth – MuleSoft's cutting edge integration capabilities make it all possible.

Transform Data into Clear Visual Insights with Tableau

Tableau's intuitive data visualization tools help users turn complex data into easy-to-understand visual insights, enabling better decision-making. This capability helps businesses optimize operations, respond to market changes, and gain a competitive edge.

Visual insights are essential for business users as they simplify complex data into actionable information. Tools like Tableau enable quick identification of trends and patterns, facilitating faster decision-making and better communication across teams.

API-Led Connectivity Architecture

MuleSoft's three-tier API approach (System, Process, Experience APIs) creates reusable digital assets that can be combined to build new applications faster.

450+ Pre-Built Connectors

Access MuleSoft's extensive connector library for Salesforce, SAP, Oracle, Microsoft, and hundreds of other enterprise systems without custom coding.

Universal API Management

Govern, secure, and monitor all APIs across your organization from a single control plane, whether built on MuleSoft or other platforms.

MuleSoft Composer for Salesforce

Enable Salesforce admins to create integrations using clicks, not code, directly within their familiar Salesforce environment.

Anypoint Studio Development Environment

MuleSoft Anypoint Platform allows you to develop, manage, and secure APIs and integrations for Agentforce from one unified platform.

DataGraph for Enterprise Data Unification

Transform siloed data from any source into a unified, real-time data layer that provides a single source of truth across your entire organization.

Lava Protocols is a proud
Salesforce Partner for Malaysia

Our AgentForce customers include:

Supercharge Agentforce Across Different Systems

AI is becoming increasingly essential for businesses due to its functionality to ensure your work becomes more efficient all across multiple platforms.

Agentforce is a powerful AI tool for leveraging data and automating workflows across various systems, enhancing overall efficiency and customer satisfaction.

Unified Integration Platform

MuleSoft helps unify integration, automation, and API management to unlock the full power of Agentforce. This ensures that data is connected, accessible, and actionable.

Comprehensive Context and Action

MuleSoft securely unlocks data from any system, giving Agentforce comprehensive context to reason and plan. This enables Agentforce to perform actions directly in any system of record or reference, boosting productivity and improving customer experiences.

Hyper-Relevant Responses and Workflows

MuleSoft exposes data from any third-party, hard-to-reach, or on-prem system, allowing Agentforce to generate and action hyper-relevant responses in the process.

Developer and Business Team Solutions

MuleSoft Anypoint Platform allows you to develop, manage, and secure APIs and integrations for Agentforce from one unified platform.

CRM Integration for Smarter Outcomes

If you're looking to bring all your systems together and actually get more out of your CRM – choosing MuleSoft is your smartest move. With Lava Protocols as your trusted Salesforce partner, we will ensure your journey is smooth every step of the way.

Proven Expertise

Lava Protocols has almost two decades of expertise and deep technical knowledge of Salesforce CRM implementations. Our team of highly-trained experts will ensure every integration is tailored to your operations and growth goals.

API-Led Architecture

We build reusable, modular APIs that support faster project rollouts, simplified maintenance, and a future-ready infrastructure. Our approach enables quick adaptation to new systems or business requirements.

End-to-End Visibility and Control

Using MuleSoft's Anypoint Platform, we help organizations monitor, manage, and govern integrations through a single interface. Providing you with real-time insights and ensuring system reliability.

Secure and Compliant Frameworks

All integrations are built with robust security protocols, encryption, and compliance features, ensuring your customer and operational data is protected across cloud and on-premise environments.

Maximise Your Data with Salesforce Integration

Ensure a smooth Salesforce-MuleSoft integration with these five essential best practices for your business.

Define Transformation Logic

Clearly outline which transformation logic will be managed by MuleSoft and which by Salesforce. If MuleSoft APIs are to be reused by other systems, let MuleSoft handle the transformations to ensure consistent responses across all clients.

Log Key Events

Besides regular MuleSoft logging, log key events in Salesforce to help admins monitor the status and actions performed by MuleSoft APIs. This includes logging requests, external system calls, data saving, and errors.

Determine Business Logic Location

Ideally, place business logic within Salesforce to avoid code changes in MuleSoft. This allows business users to modify logic through Salesforce Admin setup screens without needing code changes.

Create a Property Mapping Document

Develop a mapping document listing properties from external systems and Salesforce. This document should be co-owned by both teams and approved by stakeholders to ensure data completeness and quality.

Understand Prerequisites

Ensure the core project team includes both MuleSoft and Salesforce experts. MuleSoft team members should be familiar with Salesforce basics, while the Salesforce team should understand MuleSoft, API-led connectivity, and integration patterns.

Businesses Successfully Using MuleSoft

MuleSoft has already made a real difference for many companies. Now, it’s your turn to give it a go!

Panasonic Asia Pacific
Industry
Consumer Electronics
Challenge
Panasonic wanted to get closer to customers by delivering exceptional and personalized support, while maintaining relationships with dealers.
Solution
Used MuleSoft to connect employees, systems, data, and customers, supporting 350 interfaces across systems like Salesforce, SAP, and e-commerce solutions. This setup enabled seamless data integration and workflow automation.
Outcome
A 37.2% of API reuse rate, a 53% increase in development speed, a 70% reduction in maintenance effort, and a 34% reduction in support tickets
Read full Case Study
Standard Bank
Industry
Financial Services
Challenge
Standard Bank faced inconsistent legacy systems and a fragmented view of customer data, needing a solution to enhance customer service and streamline operations.
Solution
By partnering with Salesforce, Standard Bank adopted the Einstein 1 Platform and Financial Services Cloud, creating a unified data repository. MuleSoft powered a fully functional API marketplace, enhancing governance and self-service capabilities.
Outcome
Open cases were closed 86% faster, a 28% boost in customer satisfaction, and increased governed APIs from 0% to 70% in under six months.
Read full Case Study
Request a live demo

Get in touch with Lava Protocols, a trusted Salesforce partner with over a decade of expertise in the cloud service industry globally and all across Southeast Asia. Let us be of service to you so you can elevate your business starting now!

Why choose Lava Protocols as your partner?

Choosing Lava Protocols means partnering with a trusted leader in cloud solutions with over a decade of experience in advisory, implementation, and integration services.

We don't just offer technology — we understand customer service at its core, helping businesses transform the way they engage with customers.

Our success is built on:

Strong company strategies
Innovative Products
Strategic parterships
Forward-thinking approaches

Here's how our expertise can elevate your customer service and set you up for long-term success.

Expertise and industry knowledge in specific industries allow us to recommend the best Salesforce edition and add-ons based on business needs, avoiding unnecessary costs.

Custom training programs are provided for staff to accelerate adoption and also provide additional tools like marketing automation, AI-based analytics, and third-party integrations that are not included in standard Salesforce packages.

Tailored implementation and customization services help match a company's specific needs to integrate Salesforce with existing legacy systems, third-party apps, or industry-specific tools to save time on setup.

Better support from our team providing localized, hands-on support with a faster response time.

Value for Money

We are confident in our ability to offer a cost-effective package for you to achieve the fastest return on investment without compromising features and service quality.