Empower Business With Digital Experience.
How Ready Are You To TRANSFORM?
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Salesforce Authorized Cloud Reseller
Salesforce Authorized Cloud Reseller
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What We Offer:
- Analyze issues to be addressed and the opportunities that have yet to be explored in order to reach maximum potential.
- Conducting a gap analysis to identify inefficiencies and redundancies
- Assessing how your business responds to emerging applications and modern changes in the current technology advancements
- Understanding budget and financial resources will help you establish your digital transformation strategy, decide on priorities, determine your goals, and define the scope of your project.
- Create a digital transformation consulting provider roadmap to make sure that business development follows the evolving digital landscape.
![deals-1](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/deals-1.png)
Our Strengths
Our Strengths in terms of consulting and implementation services on Salesforce Products or Solutions
- Salesforce Core
- Sales Cloud (CRM in usual terms) with integration email platform
- Marketing Automation
- Email Marketing
- Platform for custom applications where out of the box solution does not fit your business need
- Customer Service & Customer Experience (CX) on Salesforce e.g. Helpdesk, Case Management & Chatbots among others
- Experience Community for your:
- Customer Portal
- Partner Portal
- Employee Portal
- Student Portal
![Optimisation](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/icons8-Validation-256-1.png)
Support and Maintenance
- Annual Support (Basic & Premium)
- Starting from first level or starting from second level if there is an internal helpdesk or admin
- Refresher trainings
- Salesforce Health Check and assist in fixing issues that may be raised due Salesforce Updates. (eg: Security updates such as MFA enablement)
- Bug fixes
- Have a dedicated support team looking after customers who are subscribed to Annual Support
- Assist in managing support cases with Salesforce directly to ensure customer gets best possible support
- SLAs are provided and met according to need
- Hypercare Support upon Go Live
- This applies typically after project go-live
- Have consultants and developers dedicated for the period
![SF_APAC_LinkedIn_APAC Community Impact Partner of the Year SF_APAC_LinkedIn_APAC Community Impact Partner of the Year](https://www.lavaprotocols.com/hubfs/Lava_Protocols_September_2022/Images/SF_APAC_LinkedIn_APAC-Community-Impact-Partner-of-the-Year-3.png)
Some of Our Happy Customers
![Mavcom](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(53).png)
![astro](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(41).png)
![British American](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(65).png)
![Taylors University](https://www.lavaprotocols.com/hubfs/Untitled%20design%20(51).png)