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Agentforce

Reimagine customer service with Salesforce Agentforce — Built for speed and simplicity

Introducing you to Agentforce, where the Future is Now

We're now entering the world where we, at Lava Protocols, partner with Salesforce to take one step further into productive intelligence with generative AI. Industries worldwide are now evolving more than ever! With the rise of customer service automation[a] in this ever growing digital landscape, Get a head start from the competition by using Salesforce’s very own AI-powered customer service, Agentforce!

Over the last 10 years, Salesforce has a stellar repertoire when it comes to assisting individual sellers with AI. we're at an inflection point right now with AI where we're moving from a productivity revolution to a workforce revolution. It all started with predictive intelligence where Einstein AI helped sellers predict deal outcomes and helped them understand where its forecast might land– helping our sellers make smarter decisions.

Agentforce is an autonomous AI tool to precisely deliver continuous on-the-go support for both employees and customers

One of Agentforce’s key features is its ability to easily equip itself with industry-specific knowledge to perform tasks according to its designated role.

Agentforce can be incorporated into any application, workflow, or process —supporting dynamic reasoning, informed decision-making, and can autonomously make choices for you without any complications! Furthermore, it integrates seamlessly with platforms such as Slack, Salesforce Lightning, and Salesforce Mobile - Offering customization options through both low-code and pro-code solutions.

Customer Service
  • 24/7 Engagement: Agentforce engages customers autonomously across various channels, providing support at any time.
  • Natural Language Processing: It can understand and respond in natural language, making interactions feel more human.
  • Swift Case Resolution: Resolves customer inquiries quickly and accurately by leveraging trusted data.
  • Customization: Set up prebuilt skills or customize with low-code tools to empower Agentforce to support customers.
  • Security Guardrails: Define clear security guidelines and escalation paths to human employees when necessary.
Sales Development Representative (SDR)
  • Autonomous Engagement: Answers product questions, handles objections, and books meetings for sales reps.
  • Accurate Responses: Provides accurate responses grounded in your business data.
  • Channel Flexibility: Engages leads on their preferred channels, such as SMS or WhatsApp, in any language.
  • Customizable Engagement: Decide how often, which channels, and when Agentforce will engage before handing off to human sellers.
Sales Coach
  • Personalized Role-Plays: Practices pitching, handling objections, and negotiation with realistic role-plays tailored to each deal.
  • Consistent Feedback: Provides consistent feedback on seller strengths, areas for improvement, and actionable steps to advance deals.
  • CRM Data Integration: Feedback and role-plays are grounded in CRM data for relevance.
  • ROI Analysis: Easily assess ROI by analyzing win/loss rates of deals with or without coaching.
Personal Shopper
  • Personalized Engagement: Acts as a personal stylist for shoppers, engaging them directly on your commerce site or in messaging apps like WhatsApp.
  • Guided Search: Helps shoppers find products and make purchases faster by guiding search queries.
  • Product Recommendations: Provides personalized product recommendations based on shopper preferences and behavior.
Campaign Management
  • Campaign Creation: Helps marketers generate campaign briefs, target audience segments, create content, and build customer journeys.
  • Performance Analysis: Continuously analyzes campaign performance against KPIs and proactively recommends improvements.
  • End-to-End Optimization: Optimizes campaigns from creation to execution, ensuring better results and efficiency.
Lava Protocols is a proud
Salesforce Partner for Malaysia

Our AgentForce customers include:

Why Agentforce is the Smarter Way to Deliver Customer Service

Stay ahead of the game

At Lava Protocols, we’ve seen firsthand how the right technology can unlock better performance and greater customer satisfaction. Agentforce is our answer to a modern customer service challenge using the latest customer service AI technology. Here’s how it works for you:

Sales Cloud Integrations
Increased Productivity

Agentforce takes repetitive, low-value tasks off your team’s plate, so your employees can focus on more strategic, customer-focused work.

Scale with Your Business

Whether you’re managing a few dozen support tickets or thousands of customer interactions daily, Agentforce scales to meet demand. It integrates into your existing workflows and supports dynamic decision-making.

Deliver Personalized Customer Interactions

Agentforce uses trusted data to respond with context and accuracy to enhance the overall customer experience.

Reduce Operational Costs

By automating routine support functions, Agentforce reduces the need for manual intervention. This allows your business to save on labor costs while still delivering high-quality service.

Industry-specific Case Studies

Agentforce offers tailored solutions across industries like healthcare, communications, retail, and more. Each implementation is optimized with the right business logic to ensure your AI agents act in line with industry expectations and requirements.

Luminator Technology Group
Industry
Public Transit Technology
Challenge
Manual processes slowed technicians and delayed critical transit updates.
Solution
Agentforce provided real-time technical expertise, allowing technicians to troubleshoot and repair issues more efficiently.
Outcome
Increased tech team efficiency by 20% and improved customer support with 24/7 updates.
Mike Morse Law Firm
Industry
Legal Services
Challenge
Manual data gathering and call reviews slowed down case management.
Solution
Agentforce and Sales Cloud automated call logging and provided AI-powered insights.
Outcome
Boosted productivity by 35% and reduced intake to signing time by 20%.
Datasite
Industry
Financial Services (Mergers and Acquisitions)
Challenge
Needed faster, more dynamic chat support for high-stakes M&A deals.
Solution
Agentforce provided instant, accurate support and seamless handoffs to live reps.
Outcome
Resolved 70% of customer inquiries autonomously, improving support efficiency.
Seamless Integration into Your Workflow

You can easily embed Agentforce into your systems without disrupting your operations.

Proven Return on Investment

Agentforce delivers AI agents 16x faster and 75% more accurately, providing a significant return on investment.

Visit Agentforce ROI Calculator

Request a live demo

Get in touch with Lava Protocols, a trusted Salesforce partner with over a decade of expertise in the cloud service industry globally and all across Southeast Asia. Let us be of service to you so you can elevate your business starting now!

Why choose Lava Protocols as your partner?

Choosing Lava Protocols means partnering with a trusted leader in cloud solutions with over a decade of experience in advisory, implementation, and integration services.

We don't just offer technology — we understand customer service at its core, helping businesses transform the way they engage with customers.

Our success is built on:

Strong company strategies
Innovative Products
Strategic parterships
Forward-thinking approaches

Here's how our expertise can elevate your customer service and set you up for long-term success.

Expertise and industry knowledge in specific industries allow us to recommend the best Salesforce edition and add-ons based on business needs, avoiding unnecessary costs.

Custom training programs are provided for staff to accelerate adoption and also provide additional tools like marketing automation, AI-based analytics, and third-party integrations that are not included in standard Salesforce packages.

Tailored implementation and customization services help match a company's specific needs to integrate Salesforce with existing legacy systems, third-party apps, or industry-specific tools to save time on setup.

Better support from our team providing localized, hands-on support with a faster response time.

Value for Money

We are confident in our ability to offer a cost-effective package for you to achieve the fastest return on investment without compromising features and service quality.

Learn more about us