Clients
Real Results for Real Businesses
Real Results for Real Businesses
From small businesses automating their first processes to enterprises scaling across Southeast Asia, our clients share one thing: measurable results. Explore how we've helped Malaysian companies streamline operations, unlock data insights, and grow faster with tailored Salesforce solutions.
Lava Protocols helped InvestKL to manage and analyse their data from a single platform and simplify process flows using Salesforce.
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Lava Protocols helped its academic director, Daniel Liew, by implementing Google Apps across his organisation, and by providing user training.
Lava Protocols used Salesforce to keep track of all their members in all the five cities.
Dankoff Coffee Specialist established itself as a solution provider for the hotel, restaurant and cafe sector in supplying gourmet coffee and tea in Malaysia.
Read project briefOur clients' success is our priority. From small businesses taking their first digital steps to established enterprises scaling their operations, we've helped organisations across Malaysia transform through Salesforce solutions. Hear directly from the businesses we've partnered with about their experience working with Lava Protocols.
Helpful, professional, attentive, and detail-oriented. The people at Lava really know their stuff and will help you to apply Salesforce to suit your organization’s needs in the best way possible. Always willing to accommodate and find solutions.
Sarawak Children’s Cancer Society. (SCCS)
The project scoping started a little shaky because the project needs were very specific and Lava was taking over a project that had an extremely tight timeline. However, the Lava project team was able to analyse the specific needs and outcomes that need to be delivered, and they worked very closely to deliver. The team was responsive, willing to listen and able to provide alternative solutions. It was a very organised process and the project team provided good documentation.
Khing Su Li
Based on the customer surveys we have been conducting on cases closed on SCRM, glad to share with you that we have achieved +28 for NPS and a satisfaction score (CSAT) of 96% exceeding our target NPS of 26.2 and CSAT of 78.7% . We also achieved high satisfaction rate on all the key drivers and the ones highlighted in yellow are correlated with efficient case management, handling of enquiries with Customer 360 and overall omni channel engagement on SCRM. Many thanks to the project team at Lava – – for their effort & support to make this project a successful one!
AXA Affin General Insurance Berhad
Lava Protocols brings the highest level of professionalism to the services they offer. They have been particularly helpful in improving pre-investment and post-investment services that we provide to our clients and had also brought clarity to the usage of the system with quality training sessions.”
Datuk Zainal Amanshah, CEO,
Lava Protocols’ dedication in assisting us with developing the AeroFile portal is evident in all aspects of the portal. We appreciate their professionalism, hard work, attention to details, and creative approach in bringing our portal to life. This resulted in the creation of the first-ever automated filing system which acts as a single electronic entry point for all landing permit applications by foreign and local airlines to operate scheduled and non-scheduled commercial flights to/from Malaysia, as well as to overfly Malaysia’s airspace.
Aviation Development Team, Malaysian Aviation Commission
How EzCab set itself apart from the competition with a custom mapping solution.
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The Malaysian Aviation Commission (MAVCOM) is now able to listen to the needs of consumers. Here’s how we helped them.
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How one of the premier private tertiary education institutions in Malaysia simplified their internal functions with our help.
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How a local property development company eliminated manual work and improved their lead management system.
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This company is now able to track data from various stakeholders and has improved their projects’ deliverabilities.
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How this insurance provider managed to transform their application and payment process.
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How this logistics company gained better visibility of their sales performance.
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