Customer experience is now just as important as price. Effective customer service teams are actively embracing these trends to create an outstanding customer experience, bring in more revenue, and create repeat customers.
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Location intelligence in retail and real estate will be able to help businesses better understand where, when, and how customers are spending their money.
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Since 2015, we have been working with our incredible partners, Indian Railways and RailTel, to bring public and free Wi-Fi to India’s railway stations, empowering people to take new online journeys.
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If you are a content creator or manager in today’s world, you must be able to bring about customer renewals and upsells, and drive new customer acquisitions through brand engagement. Otherwise, your job will be automated.
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The secret weapon, I’ve discovered, in making sure a growing business can make their numbers is this: Aligned strategy. The challenge is using all the available information and data you have to target the right audience at the right time.
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Imagine walking into your favourite store and receiving an alert with a coupon for an often-bought product. Or pulling up an indoor map of the store and being led right to the products on your shopping list.
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by Adam Blitzer Ask any rep what their favourite part of the day is and chances are that their answers won’t involve the words “logging” or “data.” Ask managers what they really want from their sales teams and I bet you that they’ll ask for more visibility into what their reps are doing, and for their […]
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Business users today need quick access to business apps so that they can work anywhere and any time. That being said, IT administrators face the challenge of staying on top of an ever-evolving ecosystem of users, apps and devices. The solution?
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Written by Steve Isaac When seeking a deeper understanding of behavioral patterns and trends among customers, citizens, and cities, mobile data is a powerful tool. With the global proliferation of the GPS enabled smartphone, we have a clearer picture of where people go, what they do, and why they do it than ever before. This […]
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by Devon McGinnis They say that if you read all of Wikipedia’s English web pages it would take 17 years. If you’re part of a content marketing team, you are competing with infinite content in a world of shrinking attention spans. But you already know that struggle, because you likely obsess about bounce rate, time spent […]
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