Every coin has 2 sides to it. Similarly, AI has both the good and dark side. What we need to be concerned about is that it has the potential to outsmart humans.
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You may not realise this but our lives today are very much dependent on devices which use machine learning. So, having a conversation with a tech junkie even though you’re not a techy person yourself shouldn’t be a problem. :)We’ve drilled down the basics of machine learning into 5 points. Enjoy reading!
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Dr. Kai-Fu Lee has been at the centre of the AI revolution for more than 30 years. In an interview, he addresses some popular questions about AI.
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Brands that can realign their teams, systems, and processes around the customer, can create a connected consumer experience.
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When we talk about AI for customer service, we don’t just mean customer service bots replacing human agents. We also mean easing admin workloads.
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We’ve provided descriptions of each category below so you can figure out what sort of CRM leader you are and what opportunities might be on your horizon.
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Technological breakthroughs present an opportunity to improve people’s lives, and we need to embrace each of those opportunities.
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If you are a content creator or manager in today’s world, you must be able to bring about customer renewals and upsells, and drive new customer acquisitions through brand engagement. Otherwise, your job will be automated.
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