We have entered a new era of business and marketing where small business owners are giving competition to big businesses
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You do not have to be a multi million dollar enterprise to have your data collected, stored, and analysed
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To provide seamless customer services, you must collect data at every step of your customer journey
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Lava Protocols’ competitive advantage stems from the highly differentiated portfolio of services and products.
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In a world where everything was becoming digitalized, one of the biggest insurance providers in Malaysia was falling behind.
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Self-Service portals are a versatile tool with personalized service that is available 24/7 to all your customers.
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Thoughts on how the COVID-19 pandemic is affecting the field service and transportation industries.
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CRM software that fits your company like a glove is vital for your business to strive!
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Meaningful customer experiences that drive real business impact!
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Taking these steps towards AI-powered Chatbots will put you on the path toward happier customers and more productive staff!
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Here’s how Schneider Electric has leveraged CRM to power their customer experience.
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As an authorized Salesforce Partner in Malaysia, Lava Protocols can help you write your success story with our 14 years of experience and over 200 customers across Asia Pacific. We can help you to leverage Salesforce technology to meet shoppers where they are and allow them to engage and transact on multiple channels.
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By Swatil Binte Mahmud, Blogger, Lava Protocols  The Covid 19 pandemic has become the single biggest catalyst for digital transformation from a niche market into a mass adoption. If you’re still reluctant to upgrade on technology to improve or seek growth, your company will face huge challenges in adapting to consumer behavior and gearing your […]
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