It’s the start of the week and emails have been coming into your inbox at a furious pace and you feel like you could use a little help. Inbox, as we know, is already on hand in assisting you with the next step by organizing your trips and even suggesting reminders. But when you’re checking […]
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By Skyler Holobach Growing up, two of my grandmother’s favorite phrases were “You catch more flies with honey than with vinegar” and “You never get a second chance to make a first impression”. As a kid, I always hated the one about the flies – I’d rather never see a fly again so why in […]
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How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It’s an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst dealing with […]
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My lovely mother on countless occasions has taught me lessons – both knowingly and unknowingly. An example of the latter nature
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The day was over at work and so I stashed away my laptop and headed for the usual jog around the park with my colleagues. As I walk into office the next morning thinking about what I should devour for lunch, I realise with horror that my table was empty. No laptop. No charger. No […]
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The real game-changer in customer service is mobile apps. With over 2.6 billion people having high powered mobile devices
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Meet Wave Analytics, the new feature under Salesforce that brings the best of Customer Relationship Management and business intelligence together.
Read MoreHow Unilever used Salesforce Marketing Cloud create socail content to enagage better with their customers.
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And it doesn’t even take a toll on your battery or data. Whether you’re a commuter reading the news with a spotty network, a farmer looking up crop
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Learn how you can stay connected and ahead with your customers. Throughout the years there have been many definitions of customer service.
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