Written by Nan Boden
Salesforce has named G Suite as its preferred email and productivity provider. In addition, Salesforce plans to use Google Cloud Platform (GCP) for its core services as part of the company’s international infrastructure expansion.
Both the teams are working very closely to develop new integrations that will connect Salesforce CRM with G Suite to offer the only cloud-native collaboration platform of its kind. These integrations will enable companies to surface powerful intelligence about your customers from Salesforce directly within Gmail, Sheets, Calendar, Drive, Docs and Hangouts Meet.
Here’s some more on what you’ll be able to do:
- Salesforce Lightning for Gmail: Surface relevant Salesforce CRM data in Gmail, as well as customer interactions from Gmail directly within Salesforce, to service your customers faster. Identify high priority emails and suggest next steps based on the email content to work with customers faster than before.
- Salesforce Lightning for Google Sheets: Embed Sheets anywhere in Salesforce, and with a single click push content from Salesforce Records or Reports to a new Sheet. Data will automatically update bi-directionally to ensure everyone has the most recent information.
- Quip Live Apps for Google Drive and Google Calendar: Quip Live Apps will integrate with Google Drive and Calendar, allowing you to access information in a more collaborative, open cloud environment, and embed any list of Drive files, including Google Docs, Slides and Sheets, or your Google Calendar inside Quip. This new combination of Quip and G Suite will create a modern alternative to legacy intranet content services.
- Salesforce for Hangouts Meet: Access relevant customer and account details, service case histories and more from Salesforce CRM directly within the Hangouts Meet interface. This gives you powerful insights directly in the communications platform to conduct better sales conversations or efficiently resolve customer service issues.
Are you an existing Salesforce or G Suite user looking to make the best of this new partnership? Get in touch with us at asklava@lavaprotocols.com or give us a call at 03-78859720 now!
Lava is a cloud solutions provider and an authorised Salesforce Partner in Malaysia. We have more than a decade of experience in CRM solutions which includes sales, customer service, marketing, implementation, change management, and consultation. We pride ourselves in not just being a CRM partner but in also understanding the needs of our customers and taking their business to the next level.