Senior Business Analyst is a crucial role focused on Salesforce customer
implementations. This role requires the solution consultant to dive deep into customer
requirements, develop designs, and implement Salesforce solutions in tandem with best
practices. Specific areas of focus will include:
● Design and optimize business and functional processes via technology & integration.
● Strong understanding of Salesforce’s capabilities and limitations and can clearly
communicate those to customers.
● Lead discovery workshops, which include the facilitation of large audiences,
solution presentations, and prototype demonstrations.
● Responsible for identifying customer process pain points and gaps and applying best
● Can interpret technical and business strategy roadmaps and apply a detailed
technical solution.
● Strong presenter to C Suite level audiences as well as technical teams.
● Adaptable to multiple implementation team types (User experience, Change
Management, Global Development Centers, Developer Communities)
● Has hands-on experience as Solution Consultant in several midsize to large, global
implementations using Salesforce core solutions and others.
● Conforms to standard software development life cycle (SDLC) methodologies to
ensure projects and maintenance activities are documented and deployed on time
and on budget.
● Proactively reviews the current landscape for more business opportunities.

● A Bachelor’s Degree or Master’s Degree in Information Technology, Computer
Science or a related field is preferred.
● 2-5 years of experience working in business applications implementation of
customer projects, preferably in Salesforce design & solution consulting.
● Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite,
etc.) is an added advantage.
● Salesforce Consultant certification is a plus.
● Experienced with Salesforce Lightning is a plus.
● Strong verbal and written communication skills. Must be able to communicate
effectively and confidently with users, team members, and management.
● Strong facilitation skills. Must be able to elicit requirements from various
personalities across organizational and geographical boundaries.