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Artificial Intelligence is Faster and Better

Artificial Intelligence is Faster and Better

Human error can lead to cases in which high-priority complaints were ignored or overseen.

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Ensuring Data Security and Building Customer Trust with Salesforce

Ensuring Data Security and Building Customer ...

In this post-pandemic world, the last thing you want is to deal with an internal data leak crisis.

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Customer Data Platform: The Marketing Technology You Need!

Customer Data Platform: The Marketing Technol...

CDP is a place where you can unify all your data from anywhere and get a complete view of your customers.

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15 Years of Lava Protocols

15 Years of Lava Protocols

It’s been 15 years since Lava Protocols was created. Take a look at how we’ve grown over the years!

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Welcome aboard EP+!

Welcome aboard EP+!

The signing ceremony of EP Plus Group having Lava Protocols as their official cloud service provider.

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Salesforce and Healthcare Services: What You Need to Know

Salesforce and Healthcare Services: What You ...

Transform how your patients and other stakeholders are engaged in your healthcare services.

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What is Automation in Customer Service?

What is Automation in Customer Service?

Automation because it comes in all shapes and sizes and can be moulded like a glove for your business.

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Eleven Ways to Sweep Your Customers off their Feet!

Eleven Ways to Sweep Your Customers off their...

Don’t forget to put your service agents, marketing teams, salespeople, and any other employee who interacts with your customers in a room together!

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Reimagine Retail

The nature of the interactions and modality of the retail stores are going through major shifts.

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Shopping Online, Made Better for your Customers

Shopping Online, Made Better for your Custome...

In this day and age, if you are not using the data you are collecting, you are signing up for failure.

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