By Jeff Drimak, Customer Engagement Advocate & Contact Center Technology Expert at Salesforce I’ve been working in customer service and contact center technology for 20 years (six of it at Salesforce). Our customers (rightfully) always ask the same question: “How can I get more out of my Service Cloud investment?” This question is especially important […]
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By Johannes Tio, Marcomm Intern Maxis recently launched a short video ad for CNY this year. The chuckle inducing video is actually an interview with Ah Huat, a dancing lion, about how he’s had to bring prosperity to countless people in various places for the past 40 years. Every year he has to go through […]
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A 3rd grade teacher from Kansas worked with his students to compose a tweet, to map social media engagement as the message spread. Read what happened next.
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by Skyler Holobach Let’s say you’re happily living alone in your marketing automation tool and suddenly your significant other (a.k.a partner company) wants to marry you, take your name, and move in. How do you handle the logistics around that? STEP 1. WHAT DO WE HAVE? Take stock of what the other company has. Do you […]
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