{"id":2667,"date":"2017-11-14T18:51:31","date_gmt":"2017-11-14T18:51:31","guid":{"rendered":"https:\/\/devbloglavaprotocols.nityo.in\/infographic-why-businesses-are-failing-their-customers\/"},"modified":"2017-11-14T18:51:31","modified_gmt":"2017-11-14T18:51:31","slug":"infographic-why-businesses-are-failing-their-customers","status":"publish","type":"post","link":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/infographic-why-businesses-are-failing-their-customers\/","title":{"rendered":"[Infographic] Why Businesses Are Failing Their Customers"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p>Recent research from\u00a0NewVoiceMedia, a British SaaS company,\u00a0exposes significant and surprising gaps between customer preferences and reality. This suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centers with\u00a0technology\u00a0that could improve the\u00a0customer experience, help them retain existing customers and acquire new business. And although the research was based on US customers, we know that these problems are being faced\u00a0by Malaysian customers and others around the world. Check out the infographic below for a closer look at how businesses are failing their customers.<\/p>\n<p><!--more--><\/p>\n<p><img decoding=\"async\" data-attachment-id=\"8874\" data-permalink=\"https:\/\/www.lavaprotocols.com\/2017\/11\/14\/reasons-why-businesses-are-failing-their-customers\/why-businesses-are-failing-customers\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2017\/11\/Why-Businesses-Are-Failing-Customers.png?fit=798%2C3934&#038;ssl=1\" data-orig-size=\"798,3934\" data-comments-opened=\"0\" data-image-meta=\"{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}\" data-image-title=\"Why Businesses Are Failing Customers\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2017\/11\/Why-Businesses-Are-Failing-Customers.png?fit=61%2C300&#038;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2017\/11\/Why-Businesses-Are-Failing-Customers.png?fit=208%2C1024&#038;ssl=1\" loading=\"lazy\" class=\"aligncenter size-full wp-image-8874\" src=\"https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers.png\" alt=\"\" width=\"798\" height=\"3934\" srcset=\"https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers-2.png 798w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers-Aug-04-2022-07-48-55-66-AM.png 61w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers-1.png 768w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers-3.png 208w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/Why-Businesses-Are-Failing-Customers-4.png 610w\" sizes=\"auto, (max-width: 798px) 100vw, 798px\" data-recalc-dims=\"1\"><\/p>\n<p><i>Lava Protocols is an authorised Salesforce Partner with more than 9 years of experience in cloud solutions and cloud related consultation services.<\/i><\/p>\n<p><strong>Source<\/strong>: Salesforce.com, NewVoiceMedia<\/p>\n<p>\u00a0<\/p>\n<p><span class=\"et_bloom_bottom_trigger\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent research exposes significant and surprising gaps between customer preferences and reality &#8211; and it&#8217;s all related to CRM or a lack of it.<\/p>\n","protected":false},"author":1,"featured_media":2668,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[59],"class_list":["post-2667","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-cloud-horizon"],"jetpack_featured_media_url":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-content\/uploads\/2024\/10\/Why-Businesses-Are-Failing-Customers-cropped.png","_links":{"self":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts\/2667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/comments?post=2667"}],"version-history":[{"count":0,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts\/2667\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/media\/2668"}],"wp:attachment":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/media?parent=2667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/categories?post=2667"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/tags?post=2667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}