{"id":2625,"date":"2018-04-17T11:50:32","date_gmt":"2018-04-17T11:50:32","guid":{"rendered":"https:\/\/devbloglavaprotocols.nityo.in\/infographic-technology-trends-shaping-small-businesses-in-2018\/"},"modified":"2018-04-17T11:50:32","modified_gmt":"2018-04-17T11:50:32","slug":"infographic-technology-trends-shaping-small-businesses-in-2018","status":"publish","type":"post","link":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/infographic-technology-trends-shaping-small-businesses-in-2018\/","title":{"rendered":"Infographic: Technology Trends Shaping Small Businesses in 2018"},"content":{"rendered":"
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by Ruthie Miller, Salesforce<\/strong><\/em><\/p>\n

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It\u2019s probably not surprising that based on our \u201cState of the Connected Customer\u201d report,\u00a0\u00a058% of consumers and 77% of business buyers<\/a> say technology has significantly changed their expectations of how companies should interact with them. After all, technology has reshaped our world over the past decade. But can small businesses compete with their larger counterparts in a world that\u2019s growing more tech-focused by the day? Just how tech-savvy are today\u2019s small businesses?<\/p>\n

To answer this, we surveyed nearly 500 small and midsize business (SMB) leaders and as it turns out, small and midsize businesses are increasingly adopting CRM, connecting their data across departments, and adding elements of artificial intelligence. Here are three things we learned from the research.<\/p>\n

1. CRM has become a staple for growing SMBs.<\/strong><\/span><\/h2>\n

SMBs are almost always constrained for time and strapped for resources, which usually means new technology is a pipe dream. (It\u2019s sort of a chicken-and-egg conundrum: new technology would give them more time, yet who has time to explore and implement that new technology.) Yet once implemented, CRM helps you find, win, and keep more customers, which is what leads to growth. Perhaps that\u2019s why growing SMBs are twice as likely as their stagnant counterparts to rely on CRM in their daily lives.<\/p>\n

Taking this a step farther, CRM quickly becomes essential for those who adopt. Growing SMBs say that instead of losing their CRM, they\u2019d rather give up social media (34%), sleep on a bed of nails (20%), or walk across hot coals (19%). That\u2019s some serious CRM love right there.<\/p>\n

2. SMBs are connecting their data across departments.<\/strong><\/span><\/h2>\n

Why are so many SMBs choosing to rely on CRM? One explanation is that CRM is the nucleus that powers that coveted 360\u00b0 customer view. To get that coveted view, 56% of growing SMBs think it\u2019s important to connect all their business data now at their current size, while 69% of those growing SMBs think it\u2019s important to connect all their business data in the future, as they grow. Additionally, 82% of SMB leaders surveyed said it\u2019s important to have business connected in one place \u2014 while 49% said it\u2019s absolutely critical.<\/p>\n

\u00a03. SMBs are slowly moving to Artificial Intelligence.<\/strong><\/span><\/h2>\n

We know from our last technology trends report that 61% of small business owners said their businesses are not ready for AI, citing it too complex for their needs. Yet the ones that do implement AI elements experience significant growth.<\/p>\n

So AI hasn\u2019t completely infiltrated the SMB market, but the data is promising. Case in point: SMBs experiencing \u201cfast growth\u201d are more than 2 times more likely to be using artificial intelligence than their stagnant business counterparts.<\/p>\n

While only 11% of SMBs surveyed say they\u2019re currently using AI, the ones that do take advantage of it have seen great benefits:<\/p>\n