{"id":2567,"date":"2018-07-18T15:55:15","date_gmt":"2018-07-18T15:55:15","guid":{"rendered":"https:\/\/devbloglavaprotocols.nityo.in\/learning-how-to-deliver-better-on-site-support-with-field-service-lightning\/"},"modified":"2018-07-18T15:55:15","modified_gmt":"2018-07-18T15:55:15","slug":"learning-how-to-deliver-better-on-site-support-with-field-service-lightning","status":"publish","type":"post","link":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/learning-how-to-deliver-better-on-site-support-with-field-service-lightning\/","title":{"rendered":"Learning How to Deliver Better On-Site Support with Field Service Lightning"},"content":{"rendered":"
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Customer demands today are skyrocketing. They expect faster, better, and personalised services. <\/span><\/p>\n

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Aware of the pressure that customer service teams face, Salesforce introduced Service Cloud. Among some of its features include process automation, faster case resolution, and omni-channel routing. <\/span><\/p>\n

Coupled with Service Cloud is a new platform called Field Service Lightning which was built specifically to manage a mobile workforce and to deliver better on-site support.<\/span><\/p>\n

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From left are Jess Ng, Aishath and Jasraj. <\/em><\/p>\n<\/div>\n

To further understand the technical aspects of the platform, our business\u00a0<\/span>analysts, Jasraj Sandhu and Jess Ng, and commercial engagement director, Aishath Inaya, attended a two-day workshop in Bangkok.<\/p>\n

According to Jasraj, what was unique about the workshop was the hands-on experience they received. Participants were given a practical use case where they learnt how to deal with customers, how the system matches cases to agents, and how to deploy end-to-end solutions. He especially found the experiences shared by the trainer to be useful.\u00a0<\/span><\/p>\n

One of the highlights of the workshop was when our director, Aishath, received a Star Performer award for her notable performance throughout the workshop.<\/span><\/p>\n

The Salesforce Service Cloud Field Service Lightning (FSL) Fast Path Workshop from July 18-19 covered the following:<\/span><\/p>\n

Day 1<\/b><\/p>\n