{"id":2445,"date":"2019-01-30T08:00:12","date_gmt":"2019-01-30T08:00:12","guid":{"rendered":"https:\/\/devbloglavaprotocols.nityo.in\/top-3-reasons-why-people-hate-filling-up-forms\/"},"modified":"2019-01-30T08:00:12","modified_gmt":"2019-01-30T08:00:12","slug":"top-3-reasons-why-people-hate-filling-up-forms","status":"publish","type":"post","link":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/top-3-reasons-why-people-hate-filling-up-forms\/","title":{"rendered":"Top 3 Reasons Why People Hate Filling Up Forms!"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p><b><i>By Prethiba Esvary, Marketing and Communications Executive, Lava Protocols<\/i><\/b><\/p>\n<p><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt doesn\u2019t make sense to fill up a hard copy form when information given is already online for my employment form\u2026\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cBank opening account forms are endlessly long\u2026\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cSometimes the organisation already has my information but I\u2019m required to provide my personal details again\u2026\u201d<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Can you relate to any of the above?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">The registration\/ application process is sometimes (or oftentimes) a customer\u2019s first interaction with a business. If the experience is an unpleasant one (or a turn off), you (as a company) risk leaving a bad impression. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lava Protocols conducted a survey to understand what put people off about the process of filling up forms. This is what we found:<\/span><\/p>\n<p><img decoding=\"async\" data-attachment-id=\"11197\" data-permalink=\"https:\/\/www.lavaprotocols.com\/2019\/01\/30\/why-people-hate-filling-up-forms\/5773001531_9a9dff81e7_z\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2019\/01\/5773001531_9a9dff81e7_z.jpg?fit=640%2C480&#038;ssl=1\" data-orig-size=\"640,480\" data-comments-opened=\"0\" data-image-meta=\"{\"aperture\":\"0\",\"credit\":\"\",\"camera\":\"\",\"caption\":\"\",\"created_timestamp\":\"0\",\"copyright\":\"\",\"focal_length\":\"0\",\"iso\":\"0\",\"shutter_speed\":\"0\",\"title\":\"\",\"orientation\":\"0\"}\" data-image-title=\"5773001531_9a9dff81e7_z\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2019\/01\/5773001531_9a9dff81e7_z.jpg?fit=300%2C225&#038;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.lavaprotocols.com\/wp-content\/uploads\/2019\/01\/5773001531_9a9dff81e7_z.jpg?fit=640%2C480&#038;ssl=1\" loading=\"lazy\" class=\"aligncenter wp-image-11197 size-full\" src=\"https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/5773001531_9a9dff81e7_z.jpg\" alt=\"\" width=\"640\" height=\"480\" srcset=\"https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/5773001531_9a9dff81e7_z-1.jpg 640w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/5773001531_9a9dff81e7_z-4.jpg 300w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/5773001531_9a9dff81e7_z-2.jpg 610w, https:\/\/4843500.fs1.hubspotusercontent-na1.net\/hubfs\/4843500\/Imported_Blog_Media\/5773001531_9a9dff81e7_z-3.jpg 510w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" data-recalc-dims=\"1\"><\/p>\n<h2><strong><span style=\"color: #ff6600;\">1. Forms are too long (74.3%)<\/span><\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cToo many pages, time consuming.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cToo many open-ended questions.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cToo lengthy and I believe they have most of the information in their databases.\u201d<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">2. Multiple forms asking for same info (68.6%)<\/span><\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cThe number of times you will have to specify your full name, IC &#038; address\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201c[A particular ride-hailing company] has their application forms filled up manually when you are shortlisted for an interview. This is after you do it online \u2013 with the exact same questions. It\u2019s a redundant work process I feel.\u201d <\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">Ram Prasath Babu Gengaya<\/span><span style=\"font-weight: 400;\">h <\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">3. Forms are too invasive (60%)<\/span><\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cIn this day and age, giving out personal information is always unsettling. You\u2019ll never know what it will be used for. Besides, some groups sell it to third parties for profit.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cMore details required than necessary, so more time spent for nothing. E.g my address is required for a photo-sharing website.\u201d<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">4. Ambiguous nature (extra!)<\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Based on the response to our open-ended question, it was found that the ambiguous nature of questions and a lack of guidance given on attachments, were frustrating. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cThe forms have questions which are rather open-ended\/ambiguous and have no info button to explain what the question really requires.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u201cThere is no guidance on what certain documents should look like, i.e <\/span><i><span style=\"font-weight: 400;\">muka depan<\/span><\/i><span style=\"font-weight: 400;\"> passport. Is this in reference to the front red cover of the passport, or the first page that has my face?\u201d<\/span><\/li>\n<\/ul>\n<p><strong><i>*Note:<\/i><\/strong><i> For quotes without attribution, these belong to respondents who have opted to remain anonymous.<\/i><\/p>\n<p><span style=\"font-weight: 400;\">In our opinion, the reasons given above are legitimate. However, there must be reasons why particular forms are in place, and why they aren\u2019t available online. So, we did a little digging to find some answers.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">Banks<\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We visited a particular global European bank and discovered that in order to open a bank account, you only need to produce your IC (identification card) and supporting documents (utility bills) as proof of your address. A staff member will then key in your details into their system, without the need for forms. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The scenario is different at a local bank we visited. Here, you are still required to fill up a form and a staff member would manually key in your details. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first scenario seems more practical as it removes the manual work required by staff. However, the second scenario is probably still being practised because some banks may prefer to have customers fill in their personal details themselves before it is transferred into the company\u2019s system. <\/span><\/p>\n<p><i><span style=\"font-weight: 400;\"><strong>*Disclaimer<\/strong>: The banks we chose to visit were randomised. This article is not meant to compare the practices and standards of a European bank versus local bank. We are also not suggesting that the data collection method employed by the local bank nor European bank is wrong. Different banks may have different approaches for their data collection process, especially since they are handling sensitive and personal data. <\/span><\/i><\/p>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">National Registration Department <em>(Jabatan Pendaftaran Negara)<\/em><\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">This is the place you go to apply for myKad (Malaysian identification card), birth certificates, and register your marriage, to name a few. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The thing is, most of the forms you find at the NRD require your fingerprint as verification and proof that the information you provided are accurate. Some forms also require your photo to be attached. There is also the fact that some of the customers that come here don\u2019t have their own printers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This makes sense. But we believe there is an alternative approach to speed up application processes. <em>(Read part 2 of the article\u00a0<a href=\"https:\/\/lavaprotocols.com\/2019\/02\/11\/forms-going-paperless-in-malaysia\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/em><\/span><em><span style=\"font-weight: 400;\">)<\/span><\/em><\/p>\n<p>\u00a0<\/p>\n<h2><strong><span style=\"color: #ff6600;\">Logistics<\/span><\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We also visited a global logistics company and discovered that they use hard copy consignment forms for local deliveries. However, they use an online approach for overseas deliveries. All you have to do is show some identification and they\u2019ll put all your details into their system. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Question is, why not do it all online? We\u2019re not entirely sure ourselves.\u00a0<em> (Read part 2 of this article <a href=\"https:\/\/lavaprotocols.com\/2019\/02\/11\/forms-going-paperless-in-malaysia\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.)<\/em><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">From the same survey, we also found that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>68.6%<\/strong> find the form filling up process to be tedious<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>94.3%<\/strong> prefer online forms over hard copy forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>91.3%<\/strong> expressed their interest for Malaysia to go paperless one fine day<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">The overall message we got from this survey is that online forms are what people prefer. Another important piece of data is that <strong>48.6%<\/strong> of the respondents in this survey fall into the age range of<strong> 20 to 29 (millennials)<\/strong>. While the results of this survey may not be 100% reflective of the general millennial sentiment in Malaysia, it does give an idea what some of them expect. Seeing as millennials are set to take over the Malaysian workforce in the <\/span><a href=\"https:\/\/www.jobstarc.com\/millennials-set-take-workforce-2020\/\"><span style=\"font-weight: 400;\">coming years<\/span><\/a><span style=\"font-weight: 400;\">, I would say that taking their opinions into account would be beneficial, especially where services are concerned. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how can Malaysia truly become paperless? Doesn\u2019t it require a huge investment? Is the government ready for this? <em>(Read part 2 of this article <a href=\"https:\/\/lavaprotocols.com\/2019\/02\/11\/forms-going-paperless-in-malaysia\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/em><em>)<\/em><\/span><\/p>\n<p>\u2014-<\/p>\n<p><strong><i>If you\u2019re looking for cloud services, look no further. <a href=\"https:\/\/lavaprotocols.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lava Protocols<\/a> has more than a decade of experience in CRM solutions which include sales, customer service, marketing, implementation, change management, and consultation. We pride ourselves in not just being a CRM partner but in also understanding the needs of our customers and taking their business to the next level.<\/i><\/strong><\/p>\n<p><span class=\"et_bloom_bottom_trigger\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lava Protocols conducted a mini survey to understand what put people off about the process of filling up forms. This is what we found&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2446,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[99,123,18,59],"class_list":["post-2445","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-automation","tag-bank-forms","tag-blog","tag-cloud-horizon"],"jetpack_featured_media_url":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-content\/uploads\/2024\/10\/adult-advice-american-1050297.jpg","_links":{"self":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts\/2445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/comments?post=2445"}],"version-history":[{"count":0,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/posts\/2445\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/media\/2446"}],"wp:attachment":[{"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/media?parent=2445"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/categories?post=2445"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lavaprotocols.com\/the-cloud-blog\/wp-json\/wp\/v2\/tags?post=2445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}